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My first web hosting was way back with my dial-up ISP. It was included. Not a lot of features, but it hosted static pages fine. When broadband became available to me, web hosting wasn't included. I needed to find a good hosting provider with ASP support as I like developing in ASP. I bounced around with a couple, each seeming fine at the start but having terrible problems in the end. It was if they just didn't care. Technical problems will occur, but customer support is key. None of these providers had that. When I needed to switch hosting providers again, I found http://www.hostek.net. I don't even remember now how I initially found them. I probably asked them 20+ questions on various topics before I signed up with them. They responded to every question, and not in days, but typically in minutes. Every answer told me they understood the question and not only had a quick answer, but details and suggestions on alternatives. They were truly tremendous in the pre-sales portion - now to see if they handled the implementation and on-going hosting. Switching was a breeze (my old provider was down and out I think at this time) and they got everything up and running within minutes. Once the DNS changes propagated, I was back in business. A+ on implementation. I just looked to see when I signed up and it's 1 week short of two years I've been with them. I'm not aware of any outage. My site seemed never to be down, but I imagine they rebooted a couple of times in that time though. I've emailed support a few times asking various questions or with different requests such as permissions or creating a mySQL database, etc and just like before I signed up, it seemed they always responded in minutes that it was completed. Since I've moved providers to Hostek, I moved my parent's company site to them as well as recommended them countless times to others. I've not heard of one person that took my advice and was disappointed. They aren't the cheapest provider, but I truly feel with web hosting, you get what you pay for. I'd rather pay a little extra knowing their service has been solid and there's always someone there to support you if necessary. Having had other web hosting providers in that past that would never respond is enough for me to appreciate what I have with Hostek! Last night I noticed things were slow when FTPing some data. The site was responded quick but FTPing didn't seem right. I filled out an online support ticket and within a couple mins I got a response that there was a networking issue and they were working on it. Today I received a follow-up response stating that there was a networking HW failure, that the faulty HW was replaced and from their testing everything appeared back to normal. I checked and FTPs are lightning fast again. I don't think I could ask for a better hosting provider in terms of service, support and outstanding communications. Hostek, you are A+ !! |